Rockmount Terms and Conditions

Here at Rockmount we always look forward look to welcoming you. When you make your booking you are entering into an agreement with us.

ARRIVAL AND DEPARTURE

Check in is available from 4.00pm to 6.00pm (16:00 to 18:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival by calling us on 07445009880
We ask that you please vacate your room by 10.30am (10:30) on the morning of departure.

RESERVATIONS

Please note the cancellation policy before committing to a reservation. In order for us to confirm a reservation, credit/debit card details are required to secure your booking. A 50% deposit of your booking total is required.

CANCELLATION BY GUEST

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

In the event of any cancellation, or part cancellation within 10 days of the scheduled date of arrival, a cancellation charge of up to 50% of the total booking price, plus a booking cancellation fee, may be levied.

We will endeavour to re-let the accommodation for the period of the cancellation but for any part of the cancelled visit that is not re-let a cancellation charge of up to 50% of any room nights that have not been re-let, plus a booking cancellation fee, may be levied.

If you cancel Your Booking within 48 hours of the scheduled date of arrival or failure to arrive by any or all of your guests, on the agreed date of arrival, for whatever reason including illness, a charge equivalent to the total booking price, plus a booking cancellation fee, will be levied.

We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Rockmount Bed and Breakfast for accommodation are pre booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.

CANCELLATION BY US

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the same or similar standard of room(s). Should this establishment be more expensive than Rockmount Bed and Breakfast, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions. Change of Room

When a booking is taken out for a specific room and the room reserved is rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room.

DAMAGE AND BREAKAGES

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

KEYS

You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you on your arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £10.00 per set.

LIABILITY

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

LOST PROPERTY

We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.

MISSING ITEMS

We reserve the right to charge for missing items.

PAYMENT

Payment is due on the morning of departure and we accept the following credit and debit cards; Debit Mastercard, Delta, Electron, JCB, Maestro, Mastercard, PIN Train, UK Maestro and Visa, as well as personal and business cheques and cash.

PETS

Pets are permitted in some of the house and on the adjoining land.

PRICES

We reserve the right to change our prices at any time. This does not affect bookings already made.

SMOKING

Smoking is NOT permitted within any part of Rockmount Bed and Breakfast. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.

TERMINATION POLICY

Rockmount Bed and Breakfast reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may